Crisis Management in the Iranian Tourism Industry

foujan amiri¹

1) 1. Department of Managment, Payame Noor University(PNU ),P.O.Box 19395-4697,Tehran,Iran.

IOI Code : XFZH-HKDKA
Publication : 3rd International Conference on Advanced Research in Management And Humanities(huconf.com/3rd)
Abstract :
    The Iranian tourism industry has experienced a number of crises in recent years, including natural disasters, political instability, and economic sanctions. Effective crisis management is essential to minimize the negative impacts of these crises on the industry. This paper aims to investigate the current state of crisis management in the Iranian tourism industry using a mixed research method approach. A survey was conducted with 200 respondents from various segments of the industry, and semi-structured interviews were held with 10 industry experts. The findings of the study indicate that although the Iranian tourism industry has faced a number of crises, there is no comprehensive crisis management plan in place. Moreover, there is a lack of coordination and communication among stakeholders, which further exacerbates the negative impacts of crises. The study also highlights the need for greater investment in crisis management training and capacity-building in the industry.

Keywords : crisis management tourism industry natural disasters