Assessment of Organizational Performance using Balanced Scorecard for Increasing Export Potential in Jujube packing Company

Hamidreza Feili¹ Mojtaba Qomi² Hadi Khani³ Vahid Naserikouchehbiouki⁴ Mohammad Amin Motahariyan⁵

1) Assistant Professor, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:
2) B.Sc., Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:
3) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:
4) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:
5) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:

IOI Code : XYBD-ZKECB
Publication : 4th International Conference On Research Science And Technology(4rstconf.com)
Abstract :
    Nowadays what is considered about most of the organizations is the assessment of organizational performance. One of the tools to do it is Balanced Scorecard (BSC). This technique helps that organization to reach its goals by focusing on the organization strategies and making logical and true relations with all the organizational aspects (financial, customer, internal processes, learning and growth). In this research, a method of decision making along with BSC has been used. In order to use experts ideas, Fuzzy AHP method has been used. In this research, a jujube packing company in Iran has been studied. In this research, BSC and Fuzzy AHP methods has been used to improve organizational performance in jujube packing company. Finally, total performance score will be calculated by multiplying the global weights and scale values of performance indicators and then by summing the resulting performance levels. These results can be effective in assessing organizational performance in the mentioned company.

Keywords : jujube packing company balanced scorecard fuzzy ahp