Assessing and Ranking the Insurance Offices Performance of Mallet using the Integrated Model BSC and TOPSIS

Hamidreza Feili¹ Mohammed Akhtarian² Shahab Baradaran Hashemi³ Mehran Mina Khani⁴ Seyed Hamid Rohani⁵

1) Assistant Professor, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran. Email:
2) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran.
3) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran.
4) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran.
5) B.Sc. Student, Department of Industrial Engineering, Karaj Branch, Islamic Azad University, Karaj, Iran.

IOI Code : XYBD-ZKFGZ
Publication : 4th International Conference On Research Science And Technology(4rstconf.com)
Abstract :
    Today, The basic issue for evaluating the performance of insurance companies or institutions having multiple departments and abundant offices, this is that so far in this regard has not been presented a reliable and flexible comprehensive performance evaluation method; aim of this research is inspired by balanced scorecard model is a model designed for evaluating the performance of insurance companies offices and then deals with the rating of the insurance company s offices. For this purpose, through the documental study and interviews with scholars, experts and managers of the insurance industry, most effect performance indicators of identity and generally has been classified in the form of 11 criteria and 48 indicators in four financial areas, customer, internal processes and learning and growth. Then it is addressed to hypotheses test of the research by questionnaire and surveys of experts and also use of statistical tests help to software SPSS. The results showed that balanced score card (BSC) and each the four dimensions of the model have meaningful importance in assessment the insurance offices of Mallet and by using Friedman test characteristic that BCS dimensions have same importance in insurance industry. Finally using TOPSIS technique and software SDI Tools 4 brought ranking the Mallet insurance offices.

Keywords : performance evaluation balanced scorecard ranking topsis insurance companies offices