The relationship between automation and client s satisfaction

Alireza Emam Doost¹ Sina Mahdavi² hossein Tosheh³ Farzin Shahbazi⁴

1) Urmia University Urmia, West Azerbaijan, Iran A.Emam
2) Young Researchers and Elite club, Tabriz Branch, Islamic Azad University, Tabriz,
3) Afagh Gradute Institute, Urmia, West Azerbaijan,
4) Afagh Gradute Institute, Urmia, West Azerbaijan,

Publication : 4th International Conference on Modern Research’s in Management,Economics & Accounting(4meaconf.com)
Abstract :
This study examines the relationship between automation and satisfaction of clients of social security in the city of Marand. The statistical population are management and retired personnel in the city of Marand, who are high school graduates or higher, respectively. The numbers of this statistical population are 7000. Statistical sample is calculated based on the method of Cochrane which are 364 people. The methodology of research is descriptive and data collection tool was a Likert questionnaire with 5items. The validity of questionnaire by experts and reliability through Cronbach s alpha test was confirmed. Collected data was analyzed by T-student distribution. According to the analysis, the use of automation to increase accuracy in work, reduce administrative bureaucracies, increasing the speed of response to clients, increasing the number of services offered to clients, which is the result of customer satisfaction.
Keywords : Automation client s satisfaction and social security.