Investigating the Impact of Employee Citizenship Behavior on Public Trust in Sanandaj Municipality with the Mediating Role of Social Capital

adib aghbalyar¹ foad kouhzadi² asrin khezri³ mohammad reza golsheh⁴

1) Master of Business Administration
2) PhD in Business Management, Islamic Azad University, Bukan Branch, Iran
3) Master of Information Technology
4) Master of Accountancy

IOI Code : XCZH-EHFHA
Publication : 3rd. International Conference on Civil Engineering, Architecture and Urban Development Management in Iran(caumconf.com)
Abstract :
    Social capital, along with the concept of organizational citizenship and public trust, is the result of the formation and establishment of values, norms, traditions and rules in the context of social interactions and is the basis of empathy, cooperation, altruism, loyalty, work conscience in social life by individuals. . The aim of this study was to investigate the relationship between organizational citizenship behavior and public trust in Sanandaj Municipality with the mediating role of social capital. The research method of this study is descriptive and the statistical population includes citizens of Sanandaj. The sample size of the research based on the formula of Cochran unlimited community is 364 people and to collect quantitative research data through a questionnaire with simple random sampling method has been done; SPSS software was used to analyze the research data. Based on the research findings, it can be stated that the development of citizenship behavior of municipal employees by increasing the role of social capital in interpersonal relationships, increases their ability to participate in achieving the goals of civil society in Sanandaj and this is important to build citizens trust in institutions. Municipal generalization, development of norms, strengthening the position of non-governmental social organizations will lead. On the other hand, public trust of citizens as a basis for cooperation between all members of society, leads to participatory behaviors, reducing conflict and the cost of doing work. However, if the citizens trust in the municipality is lost, the organization will face many challenges in performing its duties, and as a result of the decline in trust, public participation in various social processes will decrease and the situation in the city will worsen.

Keywords : citizenship behavior public trust social capital sanandaj municipality