Effect of managerial skills and communication behavior of customers

seyedeh sara mohareri koshaleshah¹

1) Master Student in international business, Islamic Azad University, electronic, Iran

IOI Code : XYAC-ZCACE
Publication : 3rd.International Conference on Modern Research’s in Management,Economics & Accounting(3meaconf.com)
Abstract :
    Its like a stretch of the social nature of human beings to the springs and the underlying social and personal needs them. With the broader aspects of social life, human relations in the context of the other forms and new formats will emerge. As urban living today in response to humanitarian needs that were possible before the personal relationships face to face now to some of the staff - a result of social relations and human beings, is focused on a new human relationship to meet the needs of returns come. However, the crystallization of the consent role far beyond the ranks of the organization will be in charge of the forces. Due to the impact of the delivery of services to customers who are identified task forces make up the ranks of the organization, review the strengths and weaknesses of forces is much more important. Regardless of the skills that the service provider organization should have, by nature of their task, skills and communication behavior in interactions with service recipients to a large extent, these forces can affect satisfaction.Accordingly, researchers in this study sought to identify the impact of communication skills for managers and employees so that customer satisfaction is going to make a lot of management problems in the organization and ultimately recommended that directors and heads of organizations on the management know Communication is based on the Japan-based management as teamwork, partnership and friendly relations based management is therefore necessary to develop programs that Zdr communication skills in three parts of speech, hearing, visual as well as recommendations to managers and employees to be trained the communication on the vertical and hierarchical organization become more horizontal so that the customers can be attracted.

Keywords : skills behavior communication customer acquisition