the Effect of Job Characteristics on Motivation and Performance of Employees According to their Mind Set about the Internal Customers (case study: yazd city Social Security)

Mina Daneshimoghadam¹ Akram Eghbali² Shadvin Shoja³

1) Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran Email:
2) Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran Email:
3) Department of Management, Yazd Branch, Islamic Azad University, Yazd, Iran Email:

IOI Code : XYCG-AEABB
Publication : international conference of Management Elites(icme.ir)
Abstract :
    The main objective of this study was to determine the effects of job characteristics on the motivation and performance of employees is Social Security. The research, survey and solidarity of purpose, is applied. The study population, 90 personnel of Yazd Social Security Office on the medical documentation and data collection in this study was a questionnaire. Simple random sampling method is used and accepted 63 questionnaires were collected, then the data using structural equation modeling with the help of software Smart PLS has been analyzed. It also assumes the role of mediator variables evaluated using the test facilities are located. The results show that role conflict, job feedback and job diversity and ambiguity significant impact on the mindset of the customer. As well as internal customer mindset is a significant relationship with job performance and motivation. Results show a role conflict, Bazkhvrdshghly, job diversity and ambiguity through internal customer mindset and work motivation affect job performance.

Keywords : job characteristics job performance work motivation job diversity internal customer mindset