Alignment of IT strategy and service delivery strategies in Social Security Organization

saeed zohrabi¹ auoob zohrabi²

1) Expert IT professionals Social Security organization
2) Master of Information Technology

IOI Code : XYCG-AEACD
Publication : international conference of Management Elites(icme.ir)
Abstract :
    Login strategic information technology issues for many years is one important organizational topics, The extent of the impact of information technology has led not only to IT But as need be considered as advantage.another organizational matters are added importance in the decision-making process of iT governance is more than ever before. Social Security is one of the first organizations in the application of information technology to improve processes and offer better services to them. In this study, the relationship between business and gaining strategic alignment of IT with organizational performance by using reference models including Venkatraman and Henderson Reference Model Reference Model Luftman in the field of information technology and business and statistical data obtained from the questionnaires and data were collected and analyzed for evaluating and measuring the maturity level of alignment in the organization is located. The results of effective communication and positive alignment between IT and the business shows social security organization. Compared with the reference model from four perspectives strategy and level of service is visible. The results show that the obstacles and challenges in achieving proper alignment and use that information technology provides opportunities there. Challenges such as culture, structure and hierarchy that their resolution requires cooperation from business managers and IT managers in the organization. The obstacles and challenges and related recommendations in more detail mentioned in the conclusion section.

Keywords : information technology social security organization alignment business strategy