Investigating the Role of Managers Social Intelligence on Organizational Trust

Ebrahimpour habib¹ Bahonar fateme²

1) Associate professor of public management of university of mohagheghe ardebili
2) master student of public management of university of mohagheghe ardebili

IOI Code : XYCG-AEZDG
Publication : international conference of Management Elites(icme.ir)
Abstract :
    Abstract Emotional or social intelligence is a general word indicating effective function. Social intelligence can be regarded as the ability to understand and manage self-emotions and feelings to help decision-making, cognitive and relational activities. According to the findings of Goleman people with higher social intelligence are aware how to control and manage his or others emotions. Social intelligence is a set of personal skills and abilities indicative of the capacity to understand the causes of or managing the emotions and feelings. Person with high social intelligence have the required skills and abilities in identifying, understanding and managing the emotions. Those with higher self-control are logical persons capable of creating an environment of trust and justice. Today, managers of organizations challenging the fact that how can build trust in workplace? Building trust has always begun form upper levels of an organization. Internal trust and justice will be built provided that higher rank managers of the organization become a role-model to others and implement those inspiring patterns in their working units and organizations. Therefore, the main question of the current study would be that what is the effect of managers social intelligence on organizational trust? Regarding the findings of the current study, managers with higher social intelligence have more ability to build trust among employees and clients.

Keywords : social intelligence (si) self control self awareness trust