The study of effect factors on taxpayer satisfaction of Electronic Tax system

Hamid Reza Ghasemi¹ Majid zanjirdar² Heibatallah mohsenimoghadam³

1) Scientific Board of Islamic Azad University of Arak
2) Scientific Board of Islamic Azad University of Arak
3) Master of Islamic Azad University of Arak

IOI Code : XYCH-AEBFH
Publication : 3rd International conference on Management , Economics and Humanities(icmeh.org)
Abstract :
    Online tax-filing system quality encompasses information, system, and service qualities, which are the antecedents of user satisfaction with any system. The aim of this research is that we survey and rating Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems. This research surveyed this subject via five choice questionnaire and Analytical Hierarchy Process (AHP) respectively. To do this research, a sample was chosen which includes 115 people of tax experts, managers, financial managers and university professors. In this research five major hypothesis were set forth. After completing the research and doing mathematics calculations and also descriptive and inferential statistic s tests, the research hypothesizes one, two and three were proved and also the research hypothesizes four and five weren t proved. We suggest that tax organization pay attention to information, system, and service qualities when that designs of online tax-filing system for users.

Keywords : system qulity service quality information quality online tax filing system user satisfaction