An analytic survey on the efficiency of Agricultural Bank s Branches in Khuzestan province by using BSC-DEA hybrid approach

ABDOLRAHIM NOROUZI¹

1) MASTERS

IOI Code : XYGH-BDFEH
Publication : International Conference on Management, Innovation and Entrepreneurship(ieconf.ir)
Abstract :
    The aim of this research is an analytic survey on the efficiency of Agricultural Bank s Branches in Khuzestan province by using BSC-DEA hybrid approach. This research has been done in accordance with Application able purpose and the nature and the way of gathering the data is Descriptive and for & against .The community of the research is all of the agricultural bank s branches in Khuzestan province between the years of 1388 till 1392. We have started this research with the review of all the resources and literature of Performance assessment in bank branches, and have gained the inputs and outputs (totally 13 variables) which are categorized based on four landscape of Balanced Scorecard and at the end, the efficiency of bank branches Was measured with BCC approach and the output of the axis is scored with the help of EMS software. The results of researches in 1388 has shown that just the branches in Ahwaz and Dezfoul in all the financial aspects, customer, internal procedures, and growth and learning in respects to the scores was on the efficiency frontier and were completely effective. It has shown also in 1389 researches output that just Abdolkhan branch and Seh rah -e - Khorramshahr Ahwaz branch in all the financial aspects, customer, internal procedures, and growth and learning; and in 1390 just Andimeshk in all the financial aspects, customer, internal procedures, and growth and learning; and in 1391& 1392 the findings has shown that there is not any effective branch in this respect.

Keywords : banking efficiency data envelopment analysis balanced scorecard agricultural bank