New conflict-savior leadership models in managing fundamental changes with the approach of reengineering organizational processes

Somayeh Fakhimi Hoseinzad¹ Mir Hadi Razavinejad² Mahdi Fakhimi Hosseinzad³

1) PhD in Industrial Management and Head of Maintenance and Repairs Department, East Azerbaijan Province Water and Wastewater Company, Tabriz, Iran
2) MSc in Civil Engineering, Hydraulic Structures, Technical Advisor to the CEO, East Azerbaijan Province Water and Wastewater Company, Tabriz, Iran
3) MSc in IT, Revenue and Collection Expert, East Azerbaijan Province Water and Wastewater Company, Tabriz, Iran

IOI Code : AAHC-AAKBEF
Publication : National Conference on Management, Commercialization, Knowledge-Based Economy and Investment for Production(impeb.ir)
Abstract :
    Managing radical change, especially through the Business Process Reengineering (BPR) approach, is one of the necessities for the survival and competitiveness of organizations in today s knowledge-based economy. However, the aggressive and radical nature of these changes often leads to widespread conflicts at the individual, group, and organizational levels that can lead to project failure. This article aims to provide an integrated framework for managing these conflicts and examines the role of new leadership models. The present research method is qualitative and based on conceptual-library analysis. In this study, first, the main challenges of managing radical change and the origin of the conflicts arising from it are explained, and then, with a review of new leadership models (such as transformational, servant, and adaptive leadership), the capacities of each for reducing and resolving conflicts are analyzed. The research findings show that none of these models is sufficient on its own and that a smart combination of selected behaviors from them at different stages of reengineering can act as a savior . The model proposed in this article identifies leadership behaviors appropriate for each stage of the BPR process (from design to implementation) to significantly increase the chances of success of radical change projects by preventing potential conflicts and effectively managing actual conflicts. This framework helps leaders of knowledge-based organizations achieve their strategic goals in the field of innovation commercialization and process optimization with a more consistent and humane approach.

Keywords : change management process reengineering modern leadership organizational conflict knowledge based economy