Bank performance Evaluation basedon the balacedScorecard (POST BANL study)

ALI nekouei shirazi¹ YOUNOS vakilorraia² HASSAN foraty³

1) Pht student of public Admministration,Islamic Azad University of Semnan, Iran
2) Member ,Islamic Azad University of Semnan, Iran
3) PNU faculty Members Damghan,Iran

IOI Code : XAAZ-BGDHC
Publication : The 4th International conference in Management in the 21st Century(4icm21.com)
Abstract :
    Abstract: Introduction: Todays, the role of evaluation systems and effective monitoring to improve organizational performance is well known. Organizations to identify strengths and main competencies and on the other hand, identify weakness and different bottlenecks and problems for best use of resources and facilities , have a special proper place. Purpose: In this regards, in order to assess and measure or evaluate the performance of Khorasan Razavi Post Bank , balanced scorecard evaluation model was used as a comprehensive tool to meet these requirement. Methods: The methods of this research in terms of purpose is functional descriptive –survey which is conducted on different employees and customers of Khorasan Razavi Post Bank . Data has been gathered by 4 certain questionnaries which their validity by experts and their reliability has been obtained respectively, 87%, 73%, 76%, and 84% according to financial , customers and internal process and learning and development questionnaries. Findings: Average sets comments on the financial which has been gathered from 8 questionnareis equall to 32/8 and on the customer field which include 14 questionnareis equall to 48/6 and in field of internal process which include 14 questionnareis , and learning and development which have 10 questionnareis , respectively equall to 68/1 and 75/9. Total average of these mentioned dimensions is 50/5. Therefore, the performance of Khorasan Razavi Post Bank at two field of financial and customer is low and mentioned theories has rejected and it’s performance is high on field of two other dimension means internal process and learning and development, so related theories has been accepted. s Main theories show that the performance of Khorasan Razavi Post Bank is average and based on this research , it should be responsibility of bank to consider necessary actions.

Keywords : evaluation of performance balanced scorecard post bank