The concept of organizing services in organization

farzaneh nazarizadeh¹ reza naderikia²

1) PhD Students in Industrial Management, Shahid Beheshti University
2) PhD Students in Industrial Management, Azad University,Science and Research Branch

IOI Code : XCCZ-EGFBF
Publication : 10th International Conference on Recent Advances in Industrial Management and Engineering(mieconf.ir)
Abstract :
    Service management has a functional responsibility to produce the services of an organization and provide it directly to customers, and specifically deals with the decisions required by managers to produce and consume an intangible product simultaneously. These decisions relate to the process, individuals, information, and systems that produce and provide services, and are generally different from the management of production operations because the processes of service organizations are different from the processes of production organizations. In the post-industrial economy, service companies provide the highest gross domestic product and employment; As a result, service operations management in these service companies is critical to the economy. The service department treats services as intangible products, customer experience, and a package that facilitates services and goods. Significant dimensions of services as a product are the foundation and foundation of service managers decisions. In this article, we will introduce the organization of services in organizations.

Keywords : production services service organization