Risk assessment of the implementation of the knowledge management system based on the ISO 31000 standard (Case study: Hormozgan Gas Company)

Armin Shalil Ahmadi¹ Mohammad Ttaghi Taghavifard² Seyed Hamid Reza Mousavi³ Ahmad Sepehri⁴

1) Dana Knowledge Management Consulting Group, Email:
2) Allameh Tabataba’i University, Email:
3) Hormozgan Province Gas Company, Email:
4) Dana Knowledge Management Consulting Group, Email:

IOI Code : XDFG-FCCAD
Publication : 3 rd Conference on Industrial Engineering, Economics and Management (iemconf.com)
Abstract :
    Risk evaluation is a general process of risk identification, risk analysis, and risk assessment that provides useful information to adopt appropriate techniques to reduce the effects of high priority risks in the implementation of knowledge management to the consulting team and the organization. The purpose of this study is to evaluate the risk of implementing knowledge management system with the help of ISO 31000 standard in Hormozgan Gas Company. The information was designed by conducting interviews with company managers, the results of assessing the maturity of knowledge management and using the list of failure factors of previous projects and studies. Due to the fact that the interview method was used to collect information, the present study is a field survey. The impact-probability matrix was used to analyze the data. The results show that in Hormozgan Gas Company, among the identified risks, risks of (lack of motivation; lack of project knowledge management system; lack of a link between knowledge management and organizational strategy) have the highest priority according to their probability and impact on implementation knowledge management. Risks of (lack of participation rate; lack of sufficient time; lack of employee empowerment; lack of vital knowledge retention) are the second priority of the answer. The third priority is risks of (lack of senior management support) and the next priority is risks (knowledge hoarding challenge; lack of trust; weakness in evaluating the effectiveness of knowledge management; communication problems; inappropriate use of technology; lack of competency base). Other risks are prioritized according to the rank obtained in the impact-probability matrix.

Keywords : knowledge management risk evaluation iso 31000 knowledge management risk evaluation hormozgan gas company