Investigating the role of work environment on employee aggression

vahid chenari¹ mohammad darash²

1) Assistant Professor, Department of Public Administration, Shushtar Branch, Islamic Azad University, Shushtar, Iran
2) PhD student in Public Administration, Shushtar Branch, Islamic Azad University, Shushtar, Iran

IOI Code : XECH-GEGDZ
Publication : The First National Conference on Transformation in Management (manconf.ir)
Abstract :
    Aggression is seen as a common social phenomenon in universities and schools and in the workplace around the world, and reflects the aggressive and deliberate behavior of one person towards another. Aggression includes an imbalance in the perceived power between the aggressor and the person exposed to the aggression and is not very pleasant for the victims and will cause harm and loss. These injuries can be seen as physical, verbal, psychological, psychological, social and educational injuries. In this study, the concept of aggression, dimensions and factors affecting aggression in the workplace were reviewed and also the relationship between environmental factors and employee aggression was expressed. Finally, the literature related to the research topic has shown that; Stress management training and counseling skills reduce the costs that organizations incur for employee health problems, absenteeism, or violence.

Keywords : environmental factors aggression violence job stress staff