Analysis of the effect of the quality of business intelligence systems on user satisfaction

masoome arabshahi¹ reza tahmasbie²

1) Assistant Professor - Department - Management of Imam Reza International School
2) Master s degree - Department of Management, Imam Reza International University

IOI Code : XEHA-HDADB
Publication : International Conference on Applied Researches in Humanities, Economics, Management & Accounting(icrhema.com/1st)
Abstract :
    In the era of communication and technology and a highly competitive environment, organizations need a new architecture of business intelligence to evaluate performance, improve affairs and make effective decisions in order to gain a sustainable competitive advantage and optimal use of information and data. Business intelligence can be an effective and efficient tool for managers of organizations. This research aims to investigate the impact of the quality of business intelligence systems on user satisfaction in Shahid Hasheminejad Sarkhes Refinery with a quantitative approach. The research is applied in terms of purpose and descriptive-survey in terms of data collection method. The statistical population of the research was formed by undergraduate level employees and middle managers of Shahid Hashminejad Gas Refinery in 2019, which included 150 people. To determine the sample size, using Morgan s table and available sampling method, the size of 108 people was determined. The data collection tool is a standard questionnaire. The reliability of the questionnaire was also estimated using Cronbach s alpha coefficient and composite reliability higher than 0.7, which indicates good reliability. The validity of the questionnaire was confirmed by content validity, face validity, construct validity, convergent validity and by professors and experts familiar with the subject. In order to analyze the information in the descriptive statistics section, SPSS software was used and in the inferential statistics section, PLS software was used. The findings showed that the quality of business intelligence systems and information quality of business intelligence systems had a significant impact on users satisfaction with the system and information.

Keywords : business intelligence system quality quality of information consent to information satisfaction with the system