The effects of different personalities staff on the style of conflict management (Case Study: North Kerman Electric Power Distribution Company (Shahrbabak))

seyede farnaz kouhbanani nejad¹ minu ezadi² reza masoudi³

1) MA in Business Management, an employee of North Kerman Electric Power Distribution Company
2) MA in Business Management,.
3) MA of electrical engineering. an employee of North Kerman Electric Power Distribution Company ( Electrical Distribution Manager shahrbabak).

IOI Code : XYCG-AEZEZ
Publication : international conference of Management Elites(icme.ir)
Abstract :
    Nowadays one of the basic issues in Organizations Management, is facing organizational differences and conflicts as the conflicts are inevitable and no one can claim they have or will not face a conflict. On the other side, people have different personalities and the personality shall create the behaviors. Obviously individual differences would result in most differences of humans’ behaviors. Therefore, the effects of different personalities on the style of conflict management are investigated in this research. Statistical population of the research include 30 individuals which are selected randomly among the staffs of Electrical Distribution Company of Shahrbabak City. The findings showed that higher neurosis results in using higher level of coercion style, also on higher neurosis level, they use compromising, flexibility and cooperating styles lesser. Moreover, in higher level of agreement, staffs use coercion, compromising, flexibility and cooperating styles lesser. Regarding personality aspect and being conscientious, in its higher level, staffs use compromising, flexibility and cooperating styles more.

Keywords : different personalities conflict management distribution company