The relationship between knowledge management and organizational performance based on the model of corporate entrepreneurship (bsc) and quality of service based on Servqual

Hoshyar Fatahi¹ Mohammad Omidvar²

1) Hoshyar Fatahi
2) Mohammad Omidvar

IOI Code : XYCG-AEZKC
Publication : international conference of Management Elites(icme.ir)
Abstract :
    This study aimed to investigate the relationship between knowledge management and organizational entrepreneurship and organizational performance based on the Balanced Scorecard and service quality SERVQUAL model was based on research method is descriptive and correlational study, structural equation modeling. The study population included all male and female employees 3 non-profit institution of higher education located in Golestan province of Golestan and Mir Damad and Lukman Hakim to 218 people. Using targeted random sampling of 196 people were selected as sample. For gathering data from four standard questionnaire of knowledge management, entrepreneurship and organizational performance and service quality SERVQUAL model was used. The data collected were analyzed using SPSS statistical software. Structural equation modeling results showed Khrabth between knowledge management and corporate entrepreneurship (vary from 850), and knowledge management and organizational performance (67/0), and knowledge management with quality of service (65/0) in a positive and meaningful 001/0 is.

Keywords : knowledge management entrepreneurship organizational performance quality of service staff