Investigation of Factors Affecting Quality Improvement in South Pars Gas Complex

Seyed Habibollah Bahrololom¹ Hamid Shahbandar zadeh² Sharifa Ziraeian Rad³

1) -Masters, Islamic Azad University, Science and Research Branch of Bushehr, Group Executive Management, Bushehr, Iran.
2) Bushehr Gulf faculty member, University Campus, Department of Industrial Management, Bushehr, Iran.
3) Graduate Student, Islamic Azad University, Science and Research Branch of Bushehr, Group Executive Management, Bushehr, Iran.

IOI Code : XYCH-AECCF
Publication : 3rd International conference on Management , Economics and Humanities(icmeh.org)
Abstract :
    Today competition to improve service quality as a key strategic issue for the organizations that operate in the service sector, is known. Organizations that achieve a higher level of service quality, higher levels of customer satisfaction as Mqdmh¬Ay will have to achieve a sustainable competitive advantage. Today s organizations to compete in today s rapidly changing environment have to pay special attention to the quality of their services. This retention of customers, attract new customers and improve financial performance and profitability will follow. The main objective of this research, a model to identify and measure the components of the Quality Improvement Organization. According to the survey categories, improving service quality using a Likert questionnaire examined five choices for each. The validity and reliability of content evaluated using Cronbach s alpha was confirmed. The study population included all employees of the South Pars Gas Complex. Followed by t-test (t), to assess the importance of each of the categories of Quality Improvement were the results show that the structure Quality Improvement Intra-group Management and Development of Human Resources , Satisfaction employees and commitment of top leaders of the importance of dealing with a lot. In order to determine whether or not the difference between the average score differences components univariate analysis of variance was used to improve the quality of services of the results showed no significant difference between the mean score components Quality Improvement Organization in South Pars Gas Complex.

Keywords : quality services human resource development the commitment of senior leaders south pars