The Role of senior leadership commitment and satisfaction of employees on Quality Improvement in South Pars Gas Complex

Seyed Habibollah Bahrololom¹ Hamid Shahbandar zadeh² Sharifa Ziraeian Rad³

1) Masters, Islamic Azad University, Science and Research Branch of Bushehr, Group Executive Management, Bushehr, Iran.
2) Bushehr Gulf faculty member, University Campus, Department of Industrial Management, Bushehr, Iran.
3) Graduate Student, Islamic Azad University, Science and Research Branch of Bushehr, Group Executive Management, Bushehr, Iran.

IOI Code : XYCH-AECCG
Publication : 3rd International conference on Management , Economics and Humanities(icmeh.org)
Abstract :
    This study aimed to investigate the role of senior leadership commitment and satisfaction of employees on Quality Improvement in South Pars Gas Complex in Bushehr. Methods The study was correlational field. For this purpose, the staff, deputies and managers of the South Pars Gas Complex in Bushehr province, 145 people were selected biomarkers as an example. Instrument of the study, the researcher s questionnaire. In this study, the reliability of components leading senior management commitment and employee satisfaction, using Cronbach s alpha coefficient, respectively, 0/84 and 0/71 respectively. Results based on t-test and analysis of variance showed that the commitment Yk¬Rahh led by senior managers and staff satisfaction by improving the quality of services in the South Pars Gas Complex there is a significant correlation. The results of this study suggest that with increased commitment of senior management leadership and employee satisfaction, service quality can be improved in the company s South Pars Gas Complex in Bushehr Province.

Keywords : senior leadership commitment employee satisfaction service quality south pars iran