The survey between electronical banking services and increasing satisfaction customer(case study: branches of EGHTESAD NOVIN Bank in AHWAZ)

narges ebrahimi¹ mohammad khodamoradi² zahra naderian³

1) Islamic Azad university,khozestan,Ahvaz,Iran . n
2) Faculty Department of Islamic Azad University ,Khozestan,Ize,IRAN .
3) Mba student,mba,Electronics Unit,Islamic Azad University,Tehran,Iran .

IOI Code : XYDZ-AFABB
Publication : International Conference on Management and Social Science(icmsconf.com)
Abstract :
    Due to banks as financial institutions fulfill the expectations and needs of our customers are always looking for information Bashnd.fnavry facilitate communication with customers and increase the speed and effectiveness, improve performance and provide innovative services. In this study, customer satisfaction and concepts related to electronic banking is reviewed.is taken, the results show that the new economy that Kanahay retail banking, including ATMs, telephone banking, mobile banking, internet banking, web kiosks, terminals are provided for the sale of their relationship with the bank customer satisfaction in a relationship They develop strong customer satisfaction is a direct linear relationship thus increasing the volume and quality of the services the bank will be directly increased customer satisfaction.

Keywords : e banking services customer satisfaction bank of new economy huge ahvaz