Evaluate the factors affecting false claims third party insurance with effectiveness moderated satisfaction policyholders

mehdi naeimi¹ Abdorreza asadi²

1) Iran. Islamic Azad University (IAU)-Neyshabur. Management graduate student, Department of Management.
2) Iran. Islamic Azad University (IAU)-Neyshabur. Assistant Professor of Finance Department of Business Management .

IOI Code : XYFH-BBGEG
Publication : 2nd International Conference On Management and Economics in 21 Century(icme21.com)
Abstract :
    It self-insurance and its interaction with all social strata has led to abuses that take place. So unfortunately sometimes forgotten philosophy insurance and people with different tricks to cheat and abuse of Suggests third party insurance. Thus, the factors affecting the Unreal third party insurance losses of undeniable importance is given to prevent the bankruptcy of insurance companies. In this study, human factors, socio - cultural and structural damage unreal moderating effect of satisfaction in the field of third party insurance with policyholders in Khorasan Razavi province were discussed. For this purpose, a sample of 285 people from damaging the eyes of insurance companies in Khorasan Razavi province were randomly selected and designed questionnaire distributed among them. Also, Pearson correlation and regression analysis to analyze the results. International human factors, socio-cultural and structural damage, third party insurance, there is a significant unrealistic. Customer satisfaction has the effect of moderator in the relationship between human factors and structural factors, with losses of third party insurance is unrealistic. Customer satisfaction has the effect of moderator in the relationship between cultural and social factors and damage of third party insurance is not unrealistic. At the end of proposals such as: integration and coordination of relevant institutions with the insurance industry and insurance companies, specialized branches in the courts to handle cases involving the recruitment and employment of retired law enforcement experts to identify fake Cabriolet, contracts with hospitals and some repair shops. And monitor their work and were offered.

Keywords : third party insurance damage false claims satisfaction