The postgraduate student satisfaction rate valuation Of west Tehran pnu e-learning service and solutions that improve

maryam shahverdi¹ Dr mohammadesmail rostaminia² Jamile shahverdi³ Seyed reza musavi ghahfarokhi⁴

1) MA in Information Technology Management , Payam Noor University, Tehran
2) PhD in Human Resource Management , University of Imam sadegh
3) MA in clinical psychology from Kermanshah Institute of Medical Sciences
4) - MA in Information Technology Management , Payam Noor University, Tehran

IOI Code : XYGH-BDFFA
Publication : International Conference on Management, Innovation and Entrepreneurship(ieconf.ir)
Abstract :
    Introduction: In recent years, growing demand for entrance to university and study in custom fields not concealed to anyone. One of the topics in education today is the integration of new technologies with training. The information and communication technology in recent decades than other technologies are used in the training. Due to the increasing use of information and communication technologies in higher education, most universities to provide educational services, electronic training courses have turned to. However, for the development of virtual education in universities of the country must understand the driving factors and obstacles hindering well and using the experience acquired, proper measures to speed up the development of virtual education and satisfaction selected applicants. Due to the absence of sufficient research objective of this study was to assess the level of student satisfaction Masters of electronic training services and solutions Payame Noor University Tehran West is improving its quality. Materials and Methods: Between postgraduate students studying in the academic year 93-94 Payame Noor Tehran West, 285 individuals were randomly selected samples and electronic questionnaires completed the study. Data SPSS-21 software and using descriptive statistics (mean and standard deviation) and inferential statistics (single-sample T-test and Pearson s correlation) were analyzed. Results and Conclusion: The results showed that students in the quality of e-learning services Tehran Payame Noor University West not satisfied. To increase student satisfaction, had seven components affecting the implementation of more effective and better quality services, the fields of e-learning to strengthen and increase them.

Keywords : e learning e education virtual university student satisfaction