Identify factors affecting the emotional intelligence of employees in government agencies

hadi khaleghian¹

1) Public Administration University graduate student electronic units

IOI Code : XYGH-BDHDH
Publication : International Conference on Management, Innovation and Entrepreneurship(ieconf.ir)
Abstract :
    Today, human relations in organizations of the organizational problems that may bring the organization to the point of collapse. Emotional and social capabilities undeniable impact in improving relations and produce that has not been mentioned so far deserve. The latest developments in the field of emotional intelligence is understanding the relationship between thought and emotion. Emotional intelligence is manifested mainly in communications. The field of interpersonal communication on the one hand and on the other hand is the interpersonal realm. The results showed that self-awareness, self-control, self-motivation, empathy and social skills of the factors affecting the emotional intelligence of employees in government agencies.

Keywords : emotional intelligence employee performance efficiency of staff